Guiyang, Guian optimize government services

Since the beginning of this year, Guiyang and Guian New Area have used one window to service residents in multiple matters, and have made every effort to tackle tough problems such as too many windows and single business matters.

On the basis of standardized acceptance, the compression ratio of time limit for handling government service matters in Guiyang and Guian has reached 82.95 percent.

Nowadays, it is more convenient for people and enterprises to solve problems, and the service window has changed from doing "things at the same region level" to doing "provincial affairs and cross-provincial affairs".

Additionally, the lobby service function is more diverse. Guiyang and Guian have upgraded their vacant areas and have set up self-service internet access areas, multi-functional reading areas, and business negotiation areas.

The personnel stationed at the comprehensive window are responsible for receiving documents, back-of-house personnel from various departments are responsible for reviewing and approving applications, and the surplus personnel return to their own original units to carry out work. This system not only comprehensively improves the efficiency of government services, but also saves manpower and effectively reduces the administrative costs of the government.

The construction of an online office hall is advantageous for both enterprises and the public, because they can now communicate with government personnel online, fill in forms, and submit materials and even solve problems through video calls.